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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the very first step you should take is to push the Help button, which is visible on each page. A popup will show up. It offers elaborate information about all the operations that you can carry out on the given page. Each pop-up menu appears on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast variety of tutorial video clips illustrating how to work with our hosting Control Panel. They're shot for those of you who would like to see how things are being done instead of just reading articles. In this way, everyone can quickly find their way around our hosting Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't discover the answer you are looking for, take a peek at our comprehensive FAQ database, which covers questions asked by real clients and provides real solutions. We frequently "revamp" our FAQ section with new entries in order to embrace all the innovations and new additions to our platform.

Ticketing System

If you still can't discover the answer you searching for in the FAQ section either, you can get in touch with our great team of support engineers available 24x7x365 and eager to help you with any problem. Each trouble ticket you open will be answered within one hour (the average trouble ticket response time is just twenty minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 97258

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com